01
Define eligible work
Agree on scope, schedule, systems, skills, and boundaries before operations begin.
Backup & Recovery Support
BCDR Operations
Support backup operations, recovery readiness, and documented response when continuity matters.
The service
Focused support with defined boundaries.
We help MSP teams carry out defined backup and recovery runbooks, validate outcomes, and escalate exceptions with useful context.
- Follow repeatable runbooks
- Surface backup exceptions
- Strengthen recovery readiness
02
Document the runbook
Set the required evidence, approvals, communication, escalation, and handoff standard.
03
Review and refine
Begin with a controlled workload, inspect the result, and improve the operating model.
FAQ
Before we start.
Does this replace our internal team?
No. The service adds focused capacity around your existing ownership, workflows, and escalation paths.
Can you work in our systems?
Required PSA, RMM, documentation, backup, and security systems are confirmed during discovery before access is granted.
How does onboarding begin?
We define scope, eligible work, systems, permissions, documentation, approvals, communication, and escalation—then begin with a controlled workload.
A practical first conversation